Orders are processed within 1–3 business days. Shipping is complimentary for all full‑size fragrance purchases.

For orders containing only complimentary 2 mL experience vials, a flat $11 AUD shipping fee applies.

Standard shipping within Australia usually arrives within 2–6 business days. Tracking information is provided once your order has been dispatched.

FLØREN is not responsible for delays caused by postal services or customs. If your parcel arrives damaged, please contact us within 48 hours with photos so we can assist.

Due to the nature of fragrance, we do not accept returns for change of mind. We only offer replacements or refunds for items that arrive damaged or faulty. Claims must be made within 14 days of delivery with clear photos and order details. Once approved, we will arrange a replacement or refund. We do not accept returns for samples or discovery sets. All sales are final unless the product is defective.

We collect personal information such as your name, email address, shipping address and payment details to process orders and provide customer support. We may also collect information through cookies to improve website performance. Your data may be shared with trusted third-party services such as payment processors, shipping carriers and email platforms. We do not sell your personal information. You may request access to or deletion of your data at any time by contacting us. By using our website, you consent to the collection and use of your information as described.

By purchasing from FLØREN, you agree to our terms. Prices are listed in AUD and may change without notice. Orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order if necessary. All content on this website, including product descriptions, images and branding, is the intellectual property of FLØREN and may not be reproduced without permission. We are not liable for any indirect or consequential loss arising from the use of our products or website. These terms are governed by Australian law.

Our fragrances contain a blend of aroma compounds, essential oils and natural extracts. Always patch test before use. Discontinue use if irritation occurs. Avoid spraying near eyes or broken skin. Keep away from children. Store in a cool, dry place away from direct sunlight. Flammable. Do not use near open flame. Individuals with known sensitivities should review ingredients before use.